Frequently Asked Questions (FAQ)
Have a question? We've got answers! If you don't find what you're looking for, feel free to reach out at care@healthyshe.in.
About Our Products
Q: What products does HealthySHE offer?
A: We currently offer two products — V-Tight Serum and B-Tight Serum — both designed for women's wellness and personal care.
Q: Are HealthySHE products safe to use?
A: Yes. All our products are cosmetic formulations intended for external use only and are manufactured under licensed facilities by 7Days Organic Pvt. Ltd. (License No. MH/106370A), Palghar, Maharashtra.
Q: Are your products tested?
A: Our products are manufactured in compliance with Indian cosmetic regulations and quality standards.
Q: Are HealthySHE products suitable for all skin types?
A: Our products are formulated to be gentle. However, we recommend doing a patch test before full use. If you have sensitive skin or any medical condition, please consult a dermatologist before use.
Orders & Payments
Q: What payment methods do you accept?
A: We accept UPI, Credit Card, Debit Card, Net Banking, Wallets, and Cash on Delivery (where available).
Q: Can I modify my order after placing it?
A: Orders can only be modified or cancelled within 12 hours of placement. Please contact us immediately at support@healthyshe.in.
Q: Will I receive an order confirmation?
A: Yes, you will receive an order confirmation via email and/or SMS after your purchase is successful.
Shipping & Delivery
Q: Do you deliver across India?
A: Yes, we deliver Pan India to all states and union territories.
Q: How long does delivery take?
A: Delivery typically takes 3–7 business days depending on your location. Remote areas may take up to 10 business days.
Q: Is the packaging discreet?
A: Absolutely. All orders are shipped in plain, discreet packaging with no product name or brand details on the outside.
Q: How can I track my order?
A: Once your order is dispatched, you'll receive a tracking number via email/SMS. You can also visit our Order Tracking page.
Returns & Refunds
Q: Can I return a product?
A: Returns are accepted only for damaged, defective, or incorrectly delivered products within 7 days of delivery. Opened or used products cannot be returned due to hygiene reasons.
Q: How long does a refund take?
A: Approved refunds are processed within 7–10 business days to your original payment method.
General
Q: How do I contact HealthySHE?
A: You can reach us at:
Email: care@healthyshe.in
Support: support@healthyshe.in
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
Q: Is my personal information safe?
A: Yes. We take your privacy seriously. Please read our Privacy Policy for full details.
